Training, Capacity building & Support Services

2 Delft Imaging Ghana engineers performing maintenance on an EasyDR stationary X-ray system at a health facility in Ghana.

We provide integrated training, capacity building, installation, and after-sales support for all our solutions.

We don’t stop at delivery. As a total solutions provider, we deliver diagnostic systems, install them, and keep them running – and our Helpdesk is central to that promise.

On-time delivery rate

97%

A health worker carrying the Delft Light backpack X-ray through a rural forest path in Thailand. Photo credit: Schogn Lee.

Rating of our training programmes

4.5/5

A health official presenting BabyChecker performance results to a group of mothers and children during a community health session in Sierra Leone.

Customer satisfaction (Helpdesk)

4.9/5

 

Two Delft Imaging engineers providing system installation and training to local health workers inside a gynaecology mobile clinic in Cameroon.

First response

<30 mins

A Delft Imaging engineer providing system installation and training support to a local health worker at a health facility in Mozambique.

Remote resolutions

99%

of the tickets solved within 24 hours

A radiographer recording TB screening results at an outdoor workstation with a CAD4TB unit and chest X-ray analysis visible on a laptop, in Uzbekistan.

On-site maintenance on

200+ systems

in 2025

A Delft Imaging engineer performing maintenance on a mobile clinic container unit with a local technician in Ghana.
Contact our Helpdesk

Guided by diverse backgrounds and multicultural experience, we foster collaboration, strengthen local capacity, and deliver support that is inclusive, practical, and responsive to the needs of each health setting.

Offices: 4

Local partners: 47

Hubs: 3

Delft Imaging partners, hubs, offices map

Our expert team and local partners provide remote and onsite training and installation in multiple languages.

We are happy to communicate with you in:
  • Arabic
  • English
  • French
  • Portuguese
  • Spanish
  • Russian

We also support communication in additional languages through our international team and partner network: Afrikaans, Akan, Bahasa, Bulgarian, Dutch, Greek, Hindi, Hungarian, Indonesian, Irish, Italian, Japanese, Malayalam, Mandarin (Chinese), Persian, Swedish, Telugu, Turkish, Urdu, and Vietnamese.

 

Delft Light training in Nigeria - the Nigerian support team is setting up the CAD4TB with Delft Light

Support, maintenance and E-learning

We don’t just build machines, we build trust. Every solution we create starts with empathy, and is shaped by the realities of the people using it. We understand the field, because we’re in it.

Two Delft Imaging mobile clinic units deployed in a field setting in Malawi, with health workers preparing for a screening session.

Warranty extension

Warranty extensions and service agreements are available and customizable for each project. These may include regular updates and upgrades, as well as essential spare parts and components. Specific details, including parts and delivery terms, are defined on a project-by-project basis and in consultation with each client.

A Delft Imaging Ghana engineer assisting a local technician during a system installation at a health facility in Ghana.

Helpdesk

Helpdesk support is available 24/7. Issue resolution and part replacement are included during the warranty or active service period. Support beyond the warranty can be arranged as part of a service extension.

A Delft Imaging Ghana engineer installing a solar panel on a mobile clinic container unit in Ghana.

Maintenance

Remote preventive maintenance sessions are offered annually, each delivered in the preferred language. Additional languages are available on request. These sessions verify the complete functionality of the installed solution.

A health official presenting at a TB training session in Ghana, wearing Stop TB advocacy badges.

Refresher trainings

Remote refresher training sessions are included with a service extension, conducted annually. Each session is available in multiple languages. Training covers topics such as radiation safety, system operation, troubleshooting, and connectivity.

A local engineer performing maintenance on the Delft MAC system at a health facility in Malawi.

E-learning platforms

E-learning platforms for set-up, installation, operation, and troubleshooting are available for all major online and offline solutions.

Delft Imaging staff and a local partner posing in front of a mobile clinic truck in Maputo, Mozambique.

E-learning courses

The chest X-ray e-learning course offers over 40 hours of content on interpretation, safety, procedures, TB identification, CAD applications, and more.

What our clients talk about us

Every figure points to responsive, high-quality support that keeps systems performing in the field. Wherever our solutions go, our team follows.
Dr Jean Pierre Kabuayi, Expert in TB Epidemiological Surveillance, Ministry of Public Health, Hygiene, and Prevention, DR Congo
Dr Jean Pierre Kabuayi Expert in TB Epidemiological Surveillance, Ministry of Public Health, Hygiene, and Prevention, DR Congo

“[…] those different people trained during the installation of digital x-rays had the support, the great support. The Delft team support were able to discuss with them of the different elements put in place, how to use them.”

Chimezie Dimkpa, Active Case-finding (ACF) Radiographer, KNCV Nigeria
Chimezie Dimkpa Active Case-finding (ACF) Radiographer, KNCV Nigeria

“Since 2017, I've led a mobile one-stop TB clinic called Wellness on Wheels (WoW) across northern Nigeria, screening thousands of children, women, and men with a digital chest X-ray equipped with CAD4TB, testing presumptives, diagnosing cases, and linking them to free treatment. This hands-on approach has uncovered hidden TB cases, curbed community spread, and ultimately saved countless lives—proving that proactive, accessible healthcare is the key to eradicating this ancient scourge. “

Dr Bethrand Odume, Executive Director, KNCV Nigeria
Dr. Bethrand Odume Executive Director, KNCV Nigeria

“KNCV Nigeria pioneered the chest X-ray with CAD4TB in Nigeria with WoW truck since 2018 which has been a key in our targeted TB case finding as well as advocacy especially within communities and hard-to-reach locations. Moreover, we are scaling-up digital X-ray with AI for TB case finding thanks to the introduction and pilot of Delft Light Backpack. The pilot had led to what we have been able to do not only at KNCV Nigeria but also at the National Program to help bridge the gap in TB case finding. Digital X-ray with AI has shown efficiency in TB case finding as number needed to screen and test had reduced significantly.”

Want to learn more about
our service and training?

We will walk you through how we support teams after implementation with training, service, and practical guidance for continued use.

Request a private meeting
Maartje Neven, Service Manager, Delft Imaging
Maartje Neven Service Manager

Strong programs need more than technology. They need the right support behind them.

IN A PRIVATE MEETING, YOU CAN:
  • Learn how we support teams with training
  • See how our service approach helps maintain continuity
  • Explore how ongoing support can strengthen long-term use