Training, Capacity building & Support Services

2 engineers from Delft Imaging are maintaining the EasyDR in Ghana

We provide integrated training, capacity building, installation, and after-sales support for all our solutions.

We don’t stop at delivery. As a total solutions provider, we deliver diagnostic systems, install them, and keep them running – and our Helpdesk is central to that promise.

On-time delivery rate

97%

Delft Light in SMRU Thailand

Rating of our training programmes

4.5/5

Julio gives a BabyChecker training in Sierra Leone to the midwives

Customer satisfaction (Helpdesk)

4.9/5

 

Training in the gyneacology mobile clinic in Cameroon by Carolina and Andrea

First response

<30 mins

Remote resolutions

99%

of the tickets solved within 24 hours

The radiographer in Uzbekistan is looking into CAD4TB platform

On-site maintenance on

200+ systems

in 2025

Delft engineers conduct the maintenance service in Ghana
Contact our Helpdesk

Guided by diverse backgrounds and multicultural experience, we foster collaboration, strengthen local capacity, and deliver support that is inclusive, practical, and responsive to the needs of each health setting.

Offices: 4

Local partners: 47

Hubs: 3

Our expert team and local partners provide remote and onsite training and installation in multiple languages.

We are happy to communicate with you in:
  • Arabic
  • English
  • French
  • Portuguese
  • Spanish
  • Russian

We also support communication in additional languages through our international team and partner network: Afrikaans, Akan, Bahasa, Bulgarian, Dutch, Greek, Hindi, Hungarian, Indonesian, Irish, Italian, Japanese, Malayalam, Mandarin (Chinese), Persian, Swedish, Telugu, Turkish, Urdu, and Vietnamese.

 

Delft Light training in Nigeria

Support, maintenance and E-learning

We don’t just build machines, we build trust. Every solution we create starts with empathy, and is shaped by the realities of the people using it. We understand the field, because we’re in it.

Mobile Clinic in Malawi

Warranty extension

Warranty extensions and service agreements are available and customizable for each project. These may include regular updates and upgrades, as well as essential spare parts and components. Specific details, including parts and delivery terms, are defined on a project-by-project basis and in consultation with each client.

Delft Ghana team is giving CAD4TB training to local radiographer

Helpdesk

Helpdesk support is available 24/7. Issue resolution and part replacement are included during the warranty or active service period. Support beyond the warranty can be arranged as part of a service extension.

Maintenance

Remote preventive maintenance sessions are offered annually, each delivered in the preferred language. Additional languages are available on request. These sessions verify the complete functionality of the installed solution.

Refresher trainings

Remote refresher training sessions are included with a service extension, conducted annually. Each session is available in multiple languages. Training covers topics such as radiation safety, system operation, troubleshooting, and connectivity.

The lcoal parter is checking the Delft MAC during maintenance in Malawi

E-learning platforms

E-learning platforms for set-up, installation, operation, and troubleshooting are available for all major online and offline solutions.

Delft business development manager and senior product manager handled the partner award to the local partner in Mozambique

E-learning courses

The chest X-ray e-learning course offers over 40 hours of content on interpretation, safety, procedures, TB identification, CAD applications, and more.

What our clients talk about us

Every figure points to responsive, high-quality support that keeps systems performing in the field. Wherever our solutions go, our team follows.
Dr Jean Pierre Kabuayi Expert in TB Epidemiological Surveillance, Ministry of Public Health, Hygiene, and Prevention, DR Congo

“[…] those different people trained during the installation of digital x-rays had the support, the great support. The Delft team support were able to discuss with them of the different elements put in place, how to use them.”

Chimezie Dimkpa Active Case-finding (ACF) Radiographer, KNCV Nigeria

“Since 2017, I've led a mobile one-stop TB clinic called Wellness on Wheels (WoW) across northern Nigeria, screening thousands of children, women, and men with a digital chest X-ray equipped with CAD4TB, testing presumptives, diagnosing cases, and linking them to free treatment. This hands-on approach has uncovered hidden TB cases, curbed community spread, and ultimately saved countless lives—proving that proactive, accessible healthcare is the key to eradicating this ancient scourge. “

Dr. Bethrand Odume Executive Director, KNCV Nigeria

“KNCV Nigeria pioneered the chest X-ray with CAD4TB in Nigeria with WoW truck since 2018 which has been a key in our targeted TB case finding as well as advocacy especially within communities and hard-to-reach locations. Moreover, we are scaling-up digital X-ray with AI for TB case finding thanks to the introduction and pilot of Delft Light Backpack. The pilot had led to what we have been able to do not only at KNCV Nigeria but also at the National Program to help bridge the gap in TB case finding. Digital X-ray with AI has shown efficiency in TB case finding as number needed to screen and test had reduced significantly.”

Want to learn more about
our service and training?

We will walk you through how we support teams after implementation with training, service, and practical guidance for continued use.

Request a private meeting
Maartje Neven Service Manager

Strong programs need more than technology. They need the right support behind them.

IN A PRIVATE MEETING, YOU CAN:
  • Learn how we support teams with training
  • See how our service approach helps maintain continuity
  • Explore how ongoing support can strengthen long-term use